Privacy Policy

Telen Concept Limited ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our site.

We may collect information about you in a variety of ways, including:

Personal Data You Provide

When you contact us through our website form or email, we collect the information you voluntarily submit, such as your name, email address, phone number, company name, and the content of your message.

Usage Data

We may automatically collect certain technical information when you visit our website, including your IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, and other diagnostic data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested

• To send you project updates, proposals, or other communications related to our services

• To improve and personalise your experience on our website

• To analyse how our website is used and to optimise its performance

• To comply with legal obligations and enforce our terms

• To prevent fraud and protect the security of our website and services

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

Service Providers

We may share your information with trusted third-party vendors who assist us in operating our website and conducting our business (e.g., hosting providers, analytics tools), subject to confidentiality agreements.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

We retain your personal information only for as long as is necessary for the purposes outlined in this Privacy Policy, or as required by applicable law. When your information is no longer needed, we will securely delete or anonymise it.

For contact enquiries, we typically retain your data for up to 24 months after our last interaction, unless a longer retention period is required by law or ongoing project work.

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access — You have the right to request a copy of the personal information we hold about you.

• Right to Rectification — You have the right to request correction of inaccurate or incomplete information.

• Right to Erasure — You have the right to request deletion of your personal information under certain circumstances.

• Right to Restrict Processing — You have the right to request that we limit the processing of your information.

• Right to Data Portability — You have the right to receive your data in a structured, machine-readable format.

• Right to Object — You have the right to object to our processing of your personal information.

To exercise any of these rights, please contact us using the details below.

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of those websites and assume no responsibility for them.

We encourage you to review the privacy policy of every site you visit. The inclusion of any link does not imply our endorsement of that site.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the website after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Telen Concept Limited

Hong Kong

Email: [email protected]

We will endeavour to respond to your enquiry within 10 business days.